Marketing Management
Adaptus brings you a comprehensive CRM package that not only offers you customized marketing campaigns but, also handles your budgets while making sure that all your resources are put to use effectively. This wonder software will aid in increasing the sales for your organization through telemarketing telephonic appointment reminders.
Sales Force Automation
Adaptus provides you an enterprise-wide collaboration tool for marketing teams that synchronizes sales intelligence across a distributed organisation
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Manage your Tasks: Sales executives can enter appointments both telephonically as well as personally, with an option for future reminders. Each executive can use a planner to list out the activities that are to be carried out by her in the course of a day. |
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Communication Gateway: Streamline is an absolute communication portal for the entire organisation as it allows you to keep an account of all communications with clients. |
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Overall Sales Activity: Attain a bird's eye view of sales activity and expected sales closings in your organization using the Sales Funnel. You can encompass Sales Management, Sales knowledge base, track competitors, Telemarketing Success, Performance of sales executives, Records and Future prospects among other areas using this tool. |
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Customer Service Management: Offer your customers complete satisfaction by resolving all their doubts using the built-in online chat application of Streamline, with the option to refer to all chat contents at a later time. |
Other key features include
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Quick Customer Support: Streamline allows you define rules for automatically resolving customer service requests online thereby minimizing manual intervention for problem resolving. A customer can be serviced either by email or SMS. Jobs that have exceeded the allotted time can be reported to the manager. |
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Warranty Claims: Streamline calculates the number of jobs received within the warranty period and outside as well as the revenue earned from servicing of parts outside the warranty period. |
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Auto-Allotment of Tasks: Not only do you have the choice to automatically allot service request to preferred service managers but, you can now re-assign service tasks to service engineers based on their availability. |
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