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Centra CRM is a VAT compliant, cloud-based CRM software solutions by CentraHub, a fully owned subsidiary of Focus Softnet and one of the top CRM solution vendors in the GCC countries.

The online CRM application enables users to effectively convert leads and opportunities into revenue-paying customers with its powerful tools.

It helps organizations boost operations with features such as sales lifecycle stages (including estimation), quotation management, authorizations, calendars & activity trackers and many more power-packed options through its robust, easy-to-use and comprehensive platform.

With this simple and best CRM solution, users can gain insights for their sales operations to maximize every customer interaction. It provides a platform enabling business owners to analyze, plan, develop and deploy marketing, sales and service activities.

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• Centra CRM has advanced sales management features like sales analytics, role permissions, sales team hierarchy and territory management

• It enables users to use the CRM on-the-go with its mobile access, offline access and individualized dashboards

• Its customizable features cover all aspects of lead management & tracking, accounts & contacts and identification of opportunities

• Centra CRM equips businesses with powerful marketing management tools to run campaigns, expand brand reach and ensure a continuous flow of leads

• It’s equipped with tools such as campaign management, market segmentation, landing page integration and tele-marketing among other features

• Users can also create new campaigns, track responses, campaign budget and get an ROI Analysis

• Keep track of SLA performance for service calls

• Manage AMC/Call-based service calls and billing

• Intelligently allocate service call requests to relevant service personnel

• Efficiently manage service request resolution and escalations

Utilize smart tools to create and manage contracts, schedules, requests, services and assets under strict Service Level Agreements (SLAs)

• Train the CRM system on your business rules and policies, define actions and triggers based on specific conditions

• Best CRM tools to enable smart communication through user-defined templates of emails, SMS messages, notifications, reminders or periodic actions

• Generate multi-dimensional reports with smart analytical capabilities including color-coding and KPI definitions

A Cloud hosted and dynamic CRM software with 90+ advanced features. Customizable to the core and fully scalable. Manage all aspects of sales, marketing, services and support from a single CRM solution. To know more and explore its features, watch the video.


Top Benefits of Centra CRM Software

Business Benefits

Enables you to deliver an outstanding customer experience

Generates insight on customer behaviour for your sales team

Tracks effectiveness of activities and campaigns

Facilitates collaboration between team members

Comprehensive reports help you make informed decisions

Function Benefits

Provides insights for developing a marketing campaign and evaluates effectiveness

Tracks prospects through lead generation, prioritization, distribution and follow-up processes

Automatically allocates calls at customer service centres

Provides sales forecast and trends reports

Allows multiple and parallel opportunities of contacts

Business Benefits

Efficient use of resources minimizing data entry

Anytime access and input date in real time

Verticals We Cater to

We thrive to provide adaptable and comprehensive ERP solutions for all key industry verticals, to understand and support the unique challenges that are faced by your organization.

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