Was the service rendered satisfactory? Did the express their satisfaction post-service? Were all the necessary protocols followed? Were the quality standards maintained? These are some of the questions that could be answered through service validation, something that many businesses lack.
Validating service quality is not possible if the records are maintained on paper. A supervisor could not track the status of service delivery unless there are digitally powered processes that integrate all operations. With no regular inspection and validation, service quality would deteriorate over time.
Service validation significantly improves service quality and helps you understand the customers’ perception of your business. The lack of this last crucial step hinders customer retention and robs your business of the opportunity to make your processes better and more streamlined.