Focus Softnet provides comprehensive post-implementation support, including a helpdesk, system updates, performance optimization, and ongoing training to ensure that businesses get the most out of their systems.

The AMC includes software updates, security patches, bug fixes, and access to customer support. It ensures that your system stays up-to-date and secure while offering priority support.

You can contact Focus Softnet customer support via email, phone, Bot, or through the dedicated support portal, where you can log issues and track their resolution status.

Focus Softnet offers customer success programs that include regular system health checks, performance reviews, user training, and best practice recommendations to ensure that businesses achieve their goals with the software.

A dedicated account manager ensures personalized support, acting as a single point of contact for businesses to address concerns, plan for system upgrades, and optimize their usage of Focus ERP or CentraHub CRM.

Yes, Focus Softnet offers extensive training programs, including online sessions, to help users become proficient with the system. Train-the-trainer programs are also available for larger organizations.

Focus Softnet provides dedicated support for data migration, ensuring that legacy system data is accurately transferred to Focus ERP, with minimal disruption to business operations.

Focus Softnet offers a structured upgrade process, ensuring minimal disruption to your operations. This includes data migration, system testing, and training on new features.

Focus Softnet actively gathers customer feedback and incorporates suggestions into product development roadmaps, ensuring that the software adapts to the evolving requirements of its users.

Focus Softnet regularly communicates system updates, new features, and enhancements through newsletters, webinars, and release notes to ensure that customers are always informed about the latest developments.

Support tickets can be submitted through Focus Softnet's dedicated support portal, BOT, where customers can track progress in issue resolution and communicate with the support team.

For critical issues that affect business operations, Focus Softnet aims to respond within a few hours, ensuring that problems are addressed and resolved promptly.

Yes, Focus Softnet offers personalized demos of Focus ERP, HCM, and CentraHub CRM. You can request a demo directly on the website or by contacting the sales team.