Focus Softnet has always believed in transparency. We provide our prospects and customers with accurate information related to all proponents of our ERP solutions. Whether it is deployment, configuration or about costs and services, we ensure our clients have clarity and all the data at their disposal to assist them in decision making.
As one of the best ERP solutions providers in India, we believe in building relationships based on trust, mutual respect and complete understanding of each other’s capabilities.
In the following FAQs (Frequently Asked Questions), we have attempted to cover all the basic questions related to ERP and CRM software and have responded to them in detail.
To put it honestly, no ERP could be a fit 100% for a any business or company. Nevertheless, the customizations available through external modules integration called Application Programming interfaces (APIs) enable Focus Softnet’s ERP systems to fit snugly into your business operations.
Focus Softnet conducts a detailed study of client requirements to determine the necessary customizations to be deployed within our ERP system. We perform these reviews to offer a complete solution which would enable our clients to run their business without having to drastically change their standard operating procedures.
The core modules of a CRM software are: • Telemarketing • Campaign Management • Marketing • Sales • Service Desk
As the name suggests, on-premise CRM solutions are applications that run on computers installed within the premises of the company. Both the data and servers are stored inside the premises of the company instead of a remote location. This approach was highly popular till 2005. Various agencies still prefer on-premise CRM to ensure data security and control. Since 2005, with the development of web-based tools, data became accessible through the internet and could be more easily displayed on a Web Browser. This paved the way for cloud-based CRM software. Cloud based CRM systems are hosted in the premises of the service provider and are accessed by users via the internet. Users pay for these CRM solutions based on the subscription model. Cloud-based CRM solutions have become popular as they do not require the companies to invest in purchasing and maintaining the IT hardware. Another major advantage is the fact that the subscription cost is just a small fraction of the actual cost of the software. At Focus Softnet, we provide CRM solutions both on-premise as well as cloud-based systems.