What Are the ERP Initiative Challenges?
ERP implementation is a complex process and affects the entire organization, changing the way the business processes are handled. ERP initiative is marred by challenges.
1.The benefits of ERP initiatives are often undermined by fear of failure and change resistance. This makes the project teams limit their expectations from the deployment even before they begin.
2.Not engaging the business sponsors during the ERP strategy design phase makes them identify the initiatives as technology-driven projects rather than digital business enablers.
3.Less involvement of the end-users in the implementing ERP process would make them indifferent to the success of the initiative and reluctant to provide useful input.
Key Elements of Successful ERP Strategy
The quality of the products and services you sell is the result of great work done by your employees. So, your employee experience always has a significant role to play in your company’s success. But, when it comes to ERP software, the link between the implementation success of the business software and the employee experience mostly goes unnoticed.
Businesses pursuing digital transformation must use their employee experience and overcome the negativity associated with ERP initiatives. The following best practices are aimed at addressing the role of employees in the ERP implementation process:
1. Assembling a team of a diverse set of resources
Employees are often resistant to change as they find it convenient to use old ways that they are familiar with to do their job. In many cases, this resistance is caused by a lack of understanding of the reason for the change.
A composable ERP strategy enables your organization to achieve the efficiency and agility needed to fulfill the digital business goals. For this, your implementation team needs to have an open mind for applying imagination and inspiration to align the technical choices with business outcomes. Therefore, one of the keys to creating the right base for ERP deployment is to build an efficient team.
Fostering a cognitively diverse team would help. Its members bring together a wide range of experiences, processes, communications, and cultural norms. The diversity of your team members lets you establish new views to deliver breakthrough results.
Build a cognitively diverse team by:
- Identifying the key business stakeholders.
- Ensure the team comprises the right mix of people capable of thinking outside the box.
- Leverage peer advocates.
- Show your team ERP success benefits to motivate them to join the initiative and minimize change resistance.
- Take tactical actions to set expectations for the upcoming changes.
2. Painting a colorful picture of the desired future state
ERP is at the heart of digital business transformation. You need to assess the readiness of your organization to proceed with an ERP initiative. The outputs of this evaluation would bring out the opportunities for innovation and differentiation. Understanding the effort associated with an ERP initiative is also important, and it continues even after the go-live.
Clearly communicating with the stakeholders about how ERP implementation would help the organization achieve its objectives and is essential for the strategy creation success - from implementation through post-go-live.
Appropriate ERP strategy frameworks and governance, differentiated engagement actions, identification of problems to solve, promoting collaboration, and adopting the right deployment methodologies to ensure continuous improvement are some of the critical elements that enable a successful ERP journey.
3. Turn end-user indifference into enthusiasm by forging an emotional connection
Enthusiasm stems from emotion and passion. Without this, most stakeholders would be indifferent to the ERP initiative and its goals. So, your ERP success also depends on how well you establish your emotional connection with them. Use a “what’s in it for me” information approach that shows the value of ERP deployment for them as individuals. This would help the end-users overcome indifference, fear, and resistance by assisting them to understand the link between the purpose of tasks they are performing and the vision of the organization.
Detailed Engagement Rationale for Your Enterprise Business Roles
Involving the right people in the ERP implementation plan could be leveraged to bring your strategic business vision to life. People you need to include in your ERP strategy to ensure success are:
Business managers execute the leadership role. They need to understand the impact of the ERP initiative as part of your digital business transformation to share their vision and transform the other team members into active and enthusiastic supporters.
Credibility with end-users and business managers, a positive attitude, and a commitment to the role are some of the many qualities and characteristics of superusers. These attributes make them suitable spokespersons for an ERP initiative. They often act as change agents to drive the adoption of ERP initiatives, ensure ownership of the solution, and sustain its integrity after implementation.
With the growing role of postmodern ERP strategies in adopting cloud-based solutions, end-users play a more active role in selecting and implementing the system with minimal involvement of the IT department.
To many end-users, an ERP solution is a tool that is meant to help them do their daily job and fulfill their role more efficiently. They accept this change when they see the early successes of their peers’ work. You need to develop formal procedures to reinforce this positive communication to ensure end-users accept the change.
Getting Started with ERP Software and How We Can Support You?
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