What is Contactless Payment? 10 Reasons Why Your Store Needs it?

Jun 02, 2023
Abhishek Deshpande

Contactless payment, once a convenience, has now become a necessity due to the ongoing digital revolution and the need for safer, hygienic transactions amidst the COVID-19 pandemic. But what exactly is contactless payment and why should your store consider implementing it?

Understanding Contactless Payment

Contactless payment is a secure method for consumers to purchase products or services using a debit, credit, smartcard, or another payment device by using radio frequency identification (RFID) technology and near-field communication (NFC). With a simple tap of a card or a quick scan from a smartphone, transactions can be completed quickly and efficiently.

There are several reasons why stores should consider implementing contactless payment technology supported by platforms like Focus ERP software:

1. Enhanced customer experience

Contactless payment speeds up the transaction process and reduces the time customers spend waiting in line, thereby improving the overall customer experience.

2. Increased transaction speed

Contactless payments are faster than traditional card or cash payments, enabling businesses to serve more customers in less time.

3. Lower cash handling costs

Handling cash is expensive due to the costs associated with cash management, transport, and storage. Contactless payments can significantly reduce these costs.

4. Improved hygiene

In the age of COVID-19, contactless payments are perceived as safer and more hygienic as they eliminate the need for physical contact between customers and checkout staff.

5. Greater security

Contactless payments offer strong security features such as encryption and tokenization, which help prevent fraud and protect customer data.

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6. Increased sales

With the quick, easy, and seamless payment experience, customers are more likely to make spontaneous purchases, leading to an increase in sales.

7. Greater customer loyalty

By offering a modern and convenient payment method, businesses can enhance customer satisfaction and loyalty.

8. Seamless integration

Most contactless payment systems can seamlessly integrate with existing POS systems and ERP software, making it easy to implement and manage.

9. Future-proofing your business

As the use of digital wallets and mobile payments continues to grow, implementing contactless payments will ensure your business is ready for the future.

10. Enhanced business insights

Contactless payments can provide valuable insights into customer behavior, helping businesses refine their strategies and improve their offerings.


Contactless payment technology is a game-changer for businesses, offering numerous benefits including enhanced customer experience, increased transaction speed, and greater security. By leveraging platforms such as Focus ERP software, businesses can easily implement this technology and reap the benefits.

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