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  1. Focus Philippines
  2. Field Service Management (FSM) ERP Software

Are you ready to revolutionize the way you work?

Our field service management ERP software stands ready to enhance your efficiency and ensure your clients' satisfaction remains paramount.

Gone are the days of scrambling to manage conflicting schedules or overlooking essential appointments. Our software solutions offer seamless organization and precision, ensuring you stay on top of your commitments. With its intuitive scheduling features and instantaneous updates, you'll remain informed and prepared to address any task that arises promptly and efficiently.

But wait, there's more! Our software is brimming with an array of features meticulously crafted to simplify your daily service management operations. Whether it's efficiently managing your inventory, seamlessly handling billing processes, or facilitating smooth communication with your customers, our comprehensive toolkit equips you with everything necessary to excel in every task without fail.

On top of that, our mobile app allows you to access business data and manage operations while on the go, from anywhere and at any time. With built-in analytics, you'll have all the insights you need to make smart decisions and keep your business growing.

Our software doesn't just keep you organized—it helps service-oriented businesses schedule service tasks, manage field service agents, and ensure customer satisfaction. Many well-known firms use it to ensure quality service, prevent delays, and streamline the entire service process.

And because we know that every business is different, our software is fully customizable to fit your unique needs. Whether you're a one-person operation or a big-league player, we've got the perfect solution for you.

So why wait?

Level up your field operations and see the difference our service management ERP software can make. Dive in today, and let's take your business to new heights!

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Digitally Connected Workflows
For Field Service Management

Field Services are an important aspect of domestic life as well as commercial operations. With higher standards of accountability, field service providers face more scrutiny from customers and regulatory authorities, making it vital for them to perform above expected levels of professionalism.
The success of any service-oriented business depends largely on how you define and uphold the standard of your service while reducing costs and optimizing processes. A digitally driven system paves the way for sustained growth and increasing profits. However, many field service providers still lack the digital apparatus that is important to drive operations proficiently.

Field service Management ERP Software

Challenges Faced In Field Service Management

Operational challenges faced by field service management companies are numerous and complicated by various factors such as rising customer expectations, pressure to respond and resolve issues faster and complying with statutory requirements to ensure the safety of everyone involved. In the following, we explore the major hurdles faced by field service management companies and how Focus Softnet could help you overcome them.

Manage Work Order

Using disparate systems for work order management make it difficult to keep track of various tasks, which leads to mismanagement, delays, and even customer resentment.

Scheduling Conflicts

Mismanagement of service requests prioritization leads to increases in caseload, fosters customer dissatisfaction, and also makes the technicians prone to errors.

Service Validation

Without service validation tools, regular inspection of service quality is not possible, and it deteriorates over time. This robs your business of the opportunities and clients.

How ERP Solutions Help You Overcome Field Service Management Challenges

We at Focus Softnet have a vast experience in simplifying complex business workflows, creating processes that drive efficiency and maximizing ROI. With our field service management software, we could transform your business into a powerhouse with fast and sustainable growth.

Our field service ERP software solutions are capable of converting the above challenges into opportunities and reduce your overhead costs. In the following, we explain some of the primary features of our ERP solutions that would help you overcome your business challenges.


erp for field service management

Centralized Point of Operations

Our field service ERP software solutions are centralized systems from where you could assign, track, monitor, validate and close service requests. They are also integrated with scheduling tools with other modules to ensure there are no conflicts, and all operations run smoothly.

field service erp software

Real-time Status and Tracking

Our digital field service management software empowers you with real-time tracking of each service request. You could check the status and validate the service delivery for quality assurance and even guide the technicians in extraordinary circumstances.

field service management erp software

Fully Customizable Workflows

Create an infinite number of workflows and customize them to suit your unique requirements with our field service ERP software. You could tailor all the aspects of the workflow and have separate processes for different teams, making it easier to define standards for various tasks.

erp software for field service management

Integrated Finance Module Simplifies Billing

Simplify invoicing and payments management with our field service ERP software. The integration with the finance module makes the billing process faster and free of errors. Our applications automate the return filing and record tax details for quick and easy access.

What Features To Look For In Your Business Solution?

Scheduling and Dispatching

Efficient scheduling and dispatching capabilities are essential for field service management businesses to assign tasks to technicians, optimize routes, and meet customer demands promptly. Our field service management software offers robust scheduling features, enabling businesses to manage technician availability, assign jobs based on skills and proximity, and optimize routes to minimize travel time. Automated scheduling algorithms and real-time visibility into technician locations help businesses improve service response times and maximize resource utilization.

Work Order Management

Effective work order management is crucial for field service management businesses to track and monitor job progress, ensure accurate record-keeping, and provide timely updates to customers. An ERP software for the field service industry provides comprehensive work order management features, allowing businesses to create, assign, and track work orders from initiation to completion. It enables technicians to access work order details, update job status in real-time, and capture important information such as materials used and labor hours. Integration with mobile field service software allows technicians to access work orders on their devices, improving efficiency and reducing paperwork.

Mobile and Offline Access

Field service technicians often work in remote locations or areas with limited connectivity. Our field service management system offers mobile and offline access capabilities, allowing technicians to access work orders, update job status, and access customer information even without an internet connection. The business management software for service contractors enables technicians to work seamlessly, access manuals or documentation, capture customer signatures and provide a superior service experience. Offline capabilities ensure that critical data is captured and synchronized once an internet connection is available, reducing downtime and ensuring data accuracy.

Customer Relationship Management (CRM)

Building strong customer relationships is vital for field service management businesses to enhance customer satisfaction and foster loyalty. Our field service ERP software includes integrated CRM capabilities, enabling businesses to capture and manage customer information, track service history, and provide personalized experiences. It allows businesses to log customer interactions, record customer preferences, and provide real-time updates on service appointments. By leveraging CRM features, businesses can deliver exceptional customer service, anticipate customer needs, and build long-term relationships.

Asset and Inventory Management

Effective management of assets and inventory is essential for field service management businesses to ensure optimal resource utilization and minimize downtime. Our field service asset management software provides features for asset and inventory management, allowing businesses to track equipment, parts, and consumables used in service delivery. It enables businesses to manage stock levels, track warranties, and service contracts, and schedule preventive maintenance. Integration with barcode or RFID technology simplifies asset tracking and streamlines inventory management processes, reducing costs and improving efficiency.

Integration with Other Tools

Field service management businesses often benefit from integration with other tools, such as finance, inventory management, and human resources. Our FSM software provides seamless integration capabilities, allowing businesses to streamline processes and ensure data consistency across different departments. Integration with other tools in service management solutions enables businesses to get real-time visibility into financials, inventory levels, and workforce management, improving the overall efficiency of field service operations and supporting informed decision-making.

ERP Modules Tailored For Your Business Requirements

Integrated modules in our ERP system automates all your labor-intensive administrative processes and relieves you from the stress of messy paperwork. Utilize your employees’ work hours more productively to plan and execute mission-critical activities.

Explore Our Vertical-Specific ERP Software

Our specialized business management solutions are equipped with features to help you save time and effortlessly manage multiple business operations on the go.

Focus ERP software provides exactly what your field service business needs!


Schedule a consultation

Focus ERP software provides exactly what your field service business needs!


Schedule a consultation

Field Service Management ERP Software - FAQs

What is Field Service Management ERP Software?

Field Service Management ERP Software helps service-oriented businesses in scheduling service tasks, managing field service agents, and ensuring customer satisfaction. It is used by many well-known firms to ensure quality service, prevent delays, and streamline the entire service process.

Does Focus Softnet provide Field Service Management ERP Software?

Yes. Focus Softnet provides a comprehensive and fully customizable Field Service Management ERP Software.

Benefits of Field Service Management ERP Software?

Field Service Management ERP Software offers numerous benefits, including improved work order management, optimized scheduling and dispatching, enhanced inventory management, streamlined billing and invoicing processes, and better customer relationship management, resulting in increased productivity and profitability.

What features does Field Service Management ERP Software typically offer?

Field Service Management ERP Software typically offers advanced features that can help in work order management, scheduling and dispatching, mobile workforce management, inventory management, customer relationship management (CRM), asset management, route optimization, billing and invoicing, and service contracts.

How does Field Service Management ERP Software handle work order management?

Field Service Management ERP Software handles work order management by providing tools for creating and assigning work orders, tracking job progress, managing service requests, and automating notifications to ensure timely completion of tasks.

Can ERP Software optimize scheduling and dispatching processes?

Yes, our Field Service Management ERP Software can optimize scheduling and dispatching processes by providing tools for assigning tasks to available technicians, optimizing routes for efficient travel, tracking job statuses in real-time, and providing visibility into technician locations using GPS tracking.

How does Field Service Management ERP Software manage inventory?

Field Service Management ERP Software manages inventory by providing tools for tracking inventory levels, managing stock locations, replenishing stock automatically, and ensuring that technicians have the necessary parts and equipment to complete their tasks.

Does Field Service Management ERP Software include CRM capabilities?

Yes, our Field Service Management ERP Software includes CRM capabilities, such as customer contact management, service history tracking, opportunity management, and communication tools to improve customer engagement, retention, and satisfaction.

How does Field Service Management ERP Software optimize route optimization?

Field Service Management ERP Software optimizes route optimization by providing tools for planning and optimizing technician routes, considering factors such as technician availability, travel time, and service priorities to minimize travel costs and maximize efficiency.

Can Field Service Management ERP Software handle billing and invoicing processes?

Yes, our Field Service Management ERP Software can handle billing and invoicing processes by automating invoice generation, tracking billable hours and expenses, integrating with accounting systems, and providing customizable billing templates and payment options for customers.

In which cities of Philippines does Focus Softnet provide Field Service Management ERP Software?

Focus Softnet provides Field Service Management ERP Software in all major cities of Philippines, including Manila, Cebu City, Quezon City, Lipa, Caloocan, Calamba, Makati, Davao City, Cagayan de Oro, and Angeles.